These Terms of Service (“Terms”) govern your use of the SetMeals service provided by Firefly Media Group (“SetMeals,” “we,” “us,” or “our”) at setmeals.app. By using SetMeals, including receiving our text messages, you agree to these Terms.
The service
SetMeals helps film and television productions coordinate crew meals: distributing menus, collecting orders by text message, consolidating them, and flagging dietary conflicts. Productions are responsible for the rosters and contact information they load, and for confirming they have permission to contact the people they add.
SMS text-messaging program terms
By providing your mobile number or being added to a production roster and consenting to receive texts, you agree to receive SMS messages from SetMeals. The following terms apply to our messaging program:
- Program description.SetMeals sends meal-coordination texts: meal-call announcements with a personal ordering link, reminders before the order cutoff, order confirmations, and “meals are ready” notifications.
- Message frequency.Message frequency varies and is recurring based on your production’s shooting schedule — typically one set of messages per meal per shoot day.
- Cost. Message and data rates may apply, according to your mobile carrier plan. SetMeals does not charge you for messages.
- Opt out. Reply STOP to any SetMeals message to unsubscribe. You will receive a confirmation and no further messages unless you opt back in.
- Help. Reply HELP for assistance, or email hello@setmeals.app.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier availability.
- Privacy. Your messaging consent and mobile information are handled as described in our Privacy Policy and are never shared with third parties for marketing.
Acceptable use
You agree not to:
- Use SetMeals for any unlawful, harmful, or fraudulent purpose.
- Upload contact information for people who have not agreed to be contacted, or send messages that violate applicable messaging or privacy laws.
- Attempt to access accounts, data, or systems you are not authorized to access, or interfere with the operation of the service.
Dietary and allergy information
SetMeals provides tools to record and flag allergies and dietary restrictions, but it is an aid, not a guarantee. Productions, crew, and vendors remain responsible for verifying meals are safe for the individuals consuming them. Always confirm allergens directly when a conflict could be serious.
Accounts
Coordinators are responsible for activity under their accounts and for keeping credentials secure. You must provide accurate information and promptly update it as needed.
Plans, fees, and billing
SetMeals offers a free plan and a paid Company plan. Current plan limits and the per-order fee are published at setmeals.app/signup; the rate in effect when an order is confirmed is the rate you are charged. Orders placed on the free plan are never billed.
- How billing works. On the Company plan, each confirmed crew order creates one usage charge. Usage is invoiced monthly in arrears through our payment processor, Stripe, and collected automatically from your saved payment method. Invoices are due on receipt. Your organization may have an agreed monthly minimum or maximum, which appears as a separate line on the invoice.
- Payment method. Upgrading requires a valid payment method saved via Stripe. You can update it and view invoices anytime from the billing page. If a payment fails, the service stays available while you resolve it; we may suspend paid features after sustained non-payment, with notice.
- Plan changes.Upgrades take effect immediately. An organization owner may downgrade to the free plan at any time, effective immediately: nothing is deleted, and anything beyond the free plan’s limits is retained read-only until you upgrade again. Usage accrued before a downgrade remains billable.
- Taxes. Fees are exclusive of taxes. Where required, tax is calculated and collected through Stripe and shown on your invoice.
- Refunds and disputes. Fees for orders SetMeals actually processed are non-refundable. If you believe an invoice is wrong, contact hello@setmeals.app within 30 days of the invoice date and we will investigate against our order ledger; billing errors we confirm are credited or refunded in full.
Disclaimers
SetMeals is provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that messages will always be delivered.
Limitation of liability
To the fullest extent permitted by law, SetMeals and Firefly Media Group will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising from your use of the service.
Changes to these terms
We may update these Terms from time to time. We will revise the “Last updated” date above when we do. Your continued use of SetMeals after changes take effect constitutes acceptance of the updated Terms.
Contact us
Questions about these Terms? Email hello@setmeals.app.